Refund policy

ESSMOUD Return Policy

Change of Mind

We do not accept returns, exchanges, or refunds for change of mind

We kindly ask customers to choose carefully before purchasing.

To help you choose with confidence, we strongly recommend purchasing one of our Discovery Kits before committing to a Flat Scent Diffuser or full-size fragrance. This allows you to experience our scents at home and select the one you truly love.

Due to the nature of fragrance products, hygiene and safety considerations, we do not accept returns, exchanges, or refunds for change of mind, including if the product has been opened or used.

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Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us at contact@essmoud.com.au within 7 days of receiving your order.
Please include:

• Your order number

• Photos of the issue

• A brief description

We’ll happily replace the item or issue a full refund, including shipping costs, in line with Australian Consumer Law.

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Refunds

Once your return is approved and received, we’ll notify you via email. Refunds typically take 3–5 business days to appear in your account.

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Non-Returnable Items

• Change of mind items

• Used or damaged items not due to manufacturer fault

• Gift cards or promotional items

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How to Request a Return

Email contact@essmoud.com.au with your order number and reason for return.
Our team will guide you through the next steps and provide a return address.

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Our Promise

Every ESSMOUD piece is designed to elevate your space. If something isn’t right, we’re here to make it right — always with care, transparency, and respect for your experience.

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