Shipping policy
Essmoud Shipping Policy
Last updated: November 2025
At ESSMOUD, every order is packed with care to ensure your items arrive safely and beautifully.
Please read below for our delivery terms and shipping information.
Processing Times
All orders are processed within 1–3 business days.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Please allow extra time during promotional periods or public holidays.
Standard Shipping
We currently offer standard delivery only for all orders containing fragrance or alcohol-based products.
This ensures safe transport of flammable liquids under Limited Quantity (LQ) regulations.
-
Carrier: Australia Post or a trusted courier partner
-
Estimated delivery: 2–7 business days (depending on your location)
-
Cost: Calculated at checkout
Express Shipping (Unavailable)
We are working on Express shipping. This will be updated.
If you require urgent delivery within the Sydney region (30 km radius), please contact us directly at contact@essmoud.com.au.
We may be able to offer a personal hand delivery service for a $20 surcharge, subject to availability.
Local Delivery (Sydney Metro Only)
For eligible addresses within a 30 km radius of Condell Park, NSW, we may personally deliver your order for a flat rate of $20.
This option is ideal for express requests or gifting purposes.
Please email us before placing your order to confirm eligibility and schedule delivery.
PO Boxes & Parcel Lockers
Orders containing flammable liquids cannot be shipped to PO Boxes or Parcel Lockers due to carrier restrictions.
Please provide a residential or business address for delivery.
Tracking Your Order
Once your order ships, you’ll receive an email with your tracking link.
You can monitor your parcel’s progress directly through the carrier’s website.
International Shipping
At this stage, ESSMOUD ships within Australia only.
We are working to expand our shipping zones in the future.
Damaged or Lost Parcels
If your parcel arrives damaged or is lost in transit, please contact us at contact@essmoud.com.au within 7 days of receiving your tracking update.
We’ll liaise with the courier to resolve the issue promptly.
Our Promise
We take the safety and quality of every shipment seriously.
Each Essmoud order is handled with care, packed securely, and sent in compliance with Australian dangerous goods regulations.